Description
ABSTRACT
The role of effective communication in improving managerial performance, management and communication are inseparable, it is the pivot in which activities of the various department relates to enhance industrial growth, productivity and harmony in Imo State Environmental Protection Agency (ISEPA). The research work comprised five chapters. Chapter one is the introduction to the research work and it reveals the background of the study. The purpose of the study is to find out the role played by Imo State Environmental Protection Agency and the role played by ISEPA community in achieving organizational goals. Chapter two is the literature review and it reveals the effect of communication in improving managerial performance and the problems encountered in maintaining effective communication. Chapter three is the research design and methodology and it reveals the population of the study which comprises of Imo State Environmental Protection Agency and ISEPA community in Owerri. A formula propounded by Yaro Yamen was used to determine the sample size and stratified random techniques was adopted. Chapter four is the data presentation and analysis. The researcher presents the data using simple percentage table. Chapter five is the summary of findings, conclusion and recommendations. Finally recommendations were made in order to improve management performance through effective communication.
TABLE OF CONTENTS
i Title Page
ii Approval Page
iii Dedication
iv Acknowledgments
v Abstract
vi Table of Contents
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Objectives of the study
1.4 Research questions
1.5 Significance of the study
1.6 Scope of the study
1.7 Limitations of the study
1.8 Definition of terms
1.9 Brief history of Guaranty Trust Bank
CHAPTER TWO
2.0 Literature Review
2.1 Meaning and nature of communication
2.2 Types of communication in business organization
2.3 Communication channels in the organization
2.4 Communication barriers
2.5 Importance of communication
2.6 When communication is said to be effective
CHAPTER THREE
3.0 Research methodology
3.1 Introduction
3.2 Research design
3.3 Population of the study
3.4 Sample size and sampling techniques
3.5 Research instrument
3.6 Validity and reliability of measuring instrument
3.7 Research procedures
CHAPTER FOUR
4.0 Data presentation and analysis
4.1 Introduction
4.2 Data presentation
4.3 Data analysis
4.4 Test of hypothesis
CHAPTER FIVE
5.0 Summary of findings, Conclusion and Recommendations
5.1 Introduction
5.2 Summary of findings
5.3 Conclusion
5.4 Recommendations
5.5 Suggestions for further studies
Bibliography
Appendices