Description
ABSTRACT
A lot of us after graduating from our schools of higher learning are still ignorant about what it takes to work with people in an organization nor so they posses any knowledge of psychology.
Most of the executives, especially the secretaries we are focusing our attention on, can recite a set of rules when asked how to handle a specific situation, but are at a loss when human relations function are relegated to the background, the effect on an organization will be counter productive especially if the staff do not know and follow the laid down procedures of human relations.
Therefore, this research paper will most importantly on how the secretary assumes her responsibilities in the office environment can apply human relation skills in working with subordinate and her boss, and also to achieve the desired objectives expected of her.
A good number of secretaries were interviewed with their bosses and subordinated and questionnaires were administered to them. This was to find out the impact of human relation functions on job performance of personal secretaries in financial institutions. The research was carried out in Enugu urban in Enugu state. The result was most successful in the sense that most secretaries and bosses interviewed agreed that it was an issue that required a lot of attention, especially in our institutions of higher learning.
Although some people felt that the name secretary is out-dated and is such should be scrapped for something or a name more appropriate and as well should be accompanied with a higher profile job description and specification.
TABLE OF CONTENTS
Title Page
Abstract
Table Of Content
CHAPTER ONE
1.0 Introduction
1.1 Background Of The Study
1.2 Statement Of The Problems
1.3 The Purpose Of The Study
1.4 Scope Of The Study
1.5 Significance Of The Study
CHAPTER TWO
2.0 Review Of Related Literature
2.1 Definition Of Human Relations
2.2 Methodical Approach To Human Relations
2.3 Relationship Of A Secretary With The Boss
2.4 The Secretary’s Relationship With Other Executives
2.5 The Relationship Of A Secretary With The Junior Colleagues
2.6 The Scretary’s Relationship With The Public
2.7 What Is Psychology And Its Relevance To The Secretary In The Study Of Human Relations
2.8 The Faces Of Good Human Relations
CHAPTER THREE
3.0 Research Methodology
3.1 Research Design
3.2 Sources Of Data Collection
3.3 Area Of Study
3.4 Population Of This Study
3.5 Sample
3.6 Development And Administration Of Research Instrument
CHAPTER FOUR
4.0 Presentation And Analysis Of Data
CHAPTER FIVE
5.0 Summary Of Findings
5.1 Discussion On Findings
5.2 Conclusion
5.3 Recommendations
References
Questions For Secretaries