Description
ABSTRACT
The topic of the study is Human Resource Management in Hotel and Catering industry (A case study of Royal Palace Hotel Enugu). The researcher used both the primary and secondary data in the course of the study. The primary data was collected through the instrument of questionnaires and observation. The secondary data was sources through textbooks, journals, magazines and Libraries.
The research design for the study was the survey research. The population of the study was 82 employees of the establishment. The sample size of the study was 63 employees derived using the Yaro Yamani formula for the determination of sample size. A total number of 63 questionnaires were distributed and returned thereby having a hundred percent return rate. The researcher used sample percentage and chi-square as statistical tool for the analysis.
The study revealed that the majority of the workers in this establishment are ignorant on pay determination method which shows that management does not involve workers in the machinery or the mechanics of payment determination. The workers role is reduced to that of a rigid adherence to rules and regulations.
The researcher recommended among others that broad personnel policy study be embraced by employers in the hotel industry.
TABLE OF CONTENTS
Title Page
Certification
Dedication
Acknowledgment
Table of Contents
List of Tables
Abstract
CHAPTER ONE
1.0 INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Objectives of the Study
1.4 Research questions
1.5 Research Hypothesis
1.6 Significance of the study
1.7 Scope and limitations of the study
1.8 definition of special terms
Reference
CHAPTER TWO
2.0 REVIEW OF RELATED LITERATURE
2.1 Theoretical framework for the study Over of Human Resources Management
2.2 Historical background
2.2.1 Motivation
2.2.2 Reward System
2.2.3 Wages and salaries
2.2.4 Incentives
2.2.5 Fringe benefits
2.2.6 Industrial relations
2.3 Current literature on theories postulated
2.3.1 Maslow‟s need hierarchy theory
2.3.2 Expectancy theory of motivation
2.3.3 Herzberg‟s Motivation – hygiene
References
CHAPTER THREE
3.0 RESEARCH METHODOLOGY
3.1 Research design
3.2 Sources of data
3.2.1 Primary data
3.2.2 Secondary data
3.3 The population of the study
3.4 Sample design and determination of sample size
3.5 Methods of data collection
3.5.1 Questionnaire design, distribution and collection of responses
3.5.2 Secondary methods of data collection of responses
3.6 Method of data presentation and analysis
Reference
CHAPTER FOUR
4.0 DATA PRESENTATION AND ANALYSIS
4.1 Date presentation
4.1.2 Demographic Characteristics
4.1.3 Presentation According to Key Research Question
4.2 Analysis and testing of the hypotheses
CHAPTER FIVE
5.0 SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary of finding
5.2 Conclusions
5.3 Recommendation
Bibliography Appendix: Questionnaire